FAQ page
Vodnex – Frequently Asked Questions (FAQ)
Welcome! Below you’ll find answers to common questions about our products, orders, shipping, returns, and payments. If you need further help, don’t hesitate to contact us.
Orders & Processing
How long does it take to process my order?
Orders are typically processed within 1–2 business days (Monday to Friday). Orders placed before 22:00 (GMT+1) will be processed the same day.
Do you process orders on weekends or holidays?
No, we do not process or ship orders on weekends or public holidays.
Can I cancel or change my order?
You may cancel your order within 2 hours of placing it by contacting our customer service team. If your order has already shipped, please refer to our return policy.
Shipping & Delivery
Where do you ship?
We currently ship to the United States.
How much does shipping cost?
We offer free shipping on all orders.
How long does delivery take?
Orders typically arrive within 5–7 business days (or 8–13 business days depending on location) after processing.
Which courier services do you use?
We ship with reliable carriers like DHL and FedEx.
How can I track my order?
Once your order ships, you'll receive an email with tracking information.
What if my package is lost or damaged?
If your order arrives damaged, please contact us within 48 hours. If it’s lost, reach out to us right away and we’ll help resolve the issue.
Returns & Exchanges
What’s your return policy?
You may return items within 14 days of delivery, as long as they are unused, in original condition, with tags and packaging.
How do I start a return?
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Email us at contact@vodnex.com with your order number and reason for return.
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We'll send return authorization and instructions.
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Use a trackable shipping service to return the item.
Who pays for return shipping?
Customers are responsible for return shipping unless the item is defective or incorrect.
How long does it take to get a refund?
Refunds are processed within 10 business days after inspection. Your bank may require extra time to post the refund.
Can I exchange an item?
Yes. If your item is defective or incorrect, we’ll cover return shipping and send a replacement. For size or preference changes, return the item and place a new order.
Payment & Security
What payment methods do you accept?
We accept all major credit and debit cards, as well as Apple Pay and Google Pay on supported devices.
Is my payment information secure?
Yes. All transactions are encrypted and secured using the latest security standards.
Contact Us
If you have any questions or need support, we're here to help:
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Email: contact@vodnex.com
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Phone: +44 7411 546998
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Business Hours: Monday to Friday, 9:00 AM – 5:00 PM
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Address: 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom
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Contact Page: Contact – Vodnex